Refund policy

At Shaden, customer satisfaction is our priority. Due to the nature of cosmetic and personal care products, we maintain strict hygiene and safety standards. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

For hygiene and safety reasons, we do not accept returns or exchanges for cosmetics, skincare, makeup, or other personal care products that have been opened, used, or damaged after delivery.

A return may only be accepted if:

You received the wrong product.
The product arrived damaged or defective.
The item is missing from your order.
The product is unopened, unused, and in its original packaging (when applicable).

2. Refund Eligibility

You may be eligible for a refund if:

You received an incorrect item.
Your order arrived damaged during shipping.
The product has a manufacturing defect.
Your order could not be fulfilled by Shaden.

To request a refund, please contact us within 48 hours of receiving your order and include:

Your order number.
Clear photos of the product and packaging.
A brief description of the issue.

3. Non-Refundable Items

Refunds or returns will not be provided for:

Opened or used cosmetic products.
Products damaged due to misuse or improper storage.
Change of mind after purchase.
Products purchased during clearance or promotional sales (unless defective).
Requests submitted after the stated reporting period.

4. Refund Process

Once your request has been reviewed and approved:

Your refund will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to our error.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately. We will investigate the issue and arrange a replacement or refund when appropriate.

6. Order Cancellation

Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled and will be subject to this Return & Refund Policy.